Privacy Policy
Last Updated: July 2026
At Hanan Boutique we, protecting your privacy and safeguarding your personal information are among our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
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Information We Collect
To provide you with the best possible shopping experience, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Country and city
- Order history
- Customer service communications
Payment Information
For your security, Hanan Boutique does not store your payment card information. All online payments are securely processed by trusted third-party payment providers using industry-standard encryption and security technologies.
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
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How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Deliver products to your shipping address
- Confirm and update your order status
- Respond to customer service inquiries
- Improve our products and services
- Enhance website functionality
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory requirements
- Send promotional emails or offers (only where permitted or with your consent)
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Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared when necessary with trusted service providers, including:
- Payment service providers
- Shipping and logistics companies
- Website hosting providers
- Government authorities or regulatory bodies when required by applicable law
All service providers are expected to maintain appropriate security measures and use your information only for legitimate business purposes.
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Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Analyze website traffic
- Improve website performance
- Personalize your shopping experience
Most web browsers allow you to disable cookies, although doing so may affect certain website features.
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Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.
While no online system can guarantee absolute security, we continuously work to maintain high standards of data protection.
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Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and regulatory obligations
- Resolve disputes and enforce our policies
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
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Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for marketing communications
- Request information about how your data is processed
To exercise any of these rights, please contact us using the information provided below.
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Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
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Children’s Privacy
Hanan Boutique welcomes customers of all ages to browse our website. However, if you are under the age of majority in your country or region, you should use our website and make purchases under the supervision or with the consent of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable laws. If a parent or legal guardian believes that a child has provided us with personal information without appropriate consent where required, they may contact us, and we will promptly review the request and take appropriate action if necessary.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page with the revised effective date.
Shipping Policy
At Hanan Boutique, we are committed to delivering your order safely, efficiently, and as quickly as possible. Every order is carefully prepared and inspected before shipment to ensure it arrives in excellent condition.
Domestic Shipping (United Arab Emirates)
We proudly deliver across the United Arab Emirates.
- Standard delivery within most UAE locations takes approximately 2–3 business days.
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International Shipping :
Hanan Boutique also offers international shipping to selected countries.International shipping rates are calculated based on:
- Destination country
- Package weight
- Shipping carrier rates
For example:
- A package weighing approximately 3 kg shipped to the United States may cost around AED 300.
- The same package shipped to Qatar may cost approximately AED 100.
Final shipping charges are automatically calculated during checkout based on your delivery address and order weight.
Delivery Delays
While we strive to deliver every order on time, Hanan Boutique is not responsible for delays caused by customs clearance, courier services, weather conditions, public holidays, or circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and results in additional shipping costs or delivery failure, Hanan Boutique reserves the right to charge the additional shipping expenses before reshipping the order.
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Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us through our official customer support channels available on our website.
Thank you for trusting Hanan Boutique. We are committed to protecting your privacy and providing a safe, secure, and enjoyable shopping experience.