Terms & Conditions
Last Updated: July 2026
Welcome to Hanan Boutique. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
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1. About Hanan Boutique
Hanan Boutique is an online fashion boutique based in Ajman, United Arab Emirates, specializing in premium handcrafted Arabic fashion, including Jalabiyas, Mukhawars, and other traditional Gulf garments made from carefully selected high-quality fabrics.
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2. Eligibility
By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
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3. Products
We strive to ensure that all product descriptions, images, colors, and specifications are as accurate as possible.
Please note that slight variations in color, embroidery, fabric texture, or appearance may occur due to photography, screen settings, lighting conditions, and the handcrafted nature of our products.
Such variations shall not be considered defects.
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4. Pricing
All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.
While we make every effort to ensure pricing accuracy, Hanan Boutique reserves the right to correct any pricing errors and cancel orders affected by such errors.
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5. Orders
Submitting an order does not automatically guarantee acceptance.
Hanan Boutique reserves the right to refuse, cancel, or limit any order at its sole discretion, including but not limited to situations involving:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or inaccurate customer information
If payment has already been received for a cancelled order, the customer will be contacted regarding the appropriate resolution.
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6. Payment
We accept secure online payments through the payment methods available during checkout.
All payment transactions are processed by trusted third-party payment providers using secure encryption technologies.
Hanan Boutique does not store customers’ payment card information.
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7. Shipping & Delivery
Shipping times are estimates and may vary depending on the destination, customs procedures, courier operations, holidays, or circumstances beyond our control.
Customers are responsible for providing complete and accurate shipping information.
Additional shipping charges resulting from incorrect addresses may be the customer’s responsibility.
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8. Returns, Exchanges & Refunds
Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds.
By placing an order, you acknowledge and accept the terms outlined in our Refund Policy.
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9. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product photographs, designs, branding, and other materials, is the exclusive property of Hanan Boutique unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
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10. User Conduct
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Disrupt or interfere with website operations.
- Submit false or misleading information.
- Violate any applicable laws or regulations.
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11. Limitation of Liability
To the maximum extent permitted by applicable law, Hanan Boutique shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
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12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
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13. Changes to These Terms
Hanan Boutique reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes become effective immediately upon publication on this website.
Continued use of the website after such changes constitutes acceptance of the revised Terms.
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14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.
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15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Hanan Boutique through our official customer support channels available on our website.
Thank you for choosing Hanan Boutique. We appreciate your trust and look forward to providing you with an exceptional shopping experience.